When I say that I have made progress, I am mostly referring to a login screen with no response with I type in a username and password, to one that says, "No User Data!" to the error message I posted previously. Each time it seems like I recognize some little improvement that I can make, based on other's experiences. This latest error seems to have something to do with connecting to LDAP, or in where it is looking in AD. I still, though, haven't seen another working AD/LDAP config.pm other than the one in the documentation. One other thing is that my users are in separate OUs, so I am not sure if I need multiple entries for this in the configuration, or if it will start from a BaseDN and search downwards. Here's my config.pm (at least, the relevant portions): # ---------------------------------------------------- # # fs root directory # ---------------------------------------------------- # $Self->{Home} = 'D:/Programs/OTRS/otrs'; # **************************************************** # # insert your own config settings "here" # # config settings taken from Kernel/Config/Defaults.pm # # **************************************************** # # $Self->{SessionUseCookie} = 0; # $Self->{'CheckMXRecord'} = 1; $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'tammain.tuhsd.edu'; $Self->{'AuthModule::LDAP::BaseDN'} = 'DC=tuhsd,DC=edu'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'AuthModule::LDAP::SearchUserDN'} = 'cn=OTRS,ou=Administrative,ou=TUHSD,dc=TUHSD,dc=edu'; $Self->{'AuthModule::LDAP::SearchUserPw'} = 'XXXXXXXX'; $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'tammain.tuhsd.edu'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=TUHSD,dc=tuhsd,dc=edu'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'cn=OTRS,ou=Administrative,ou=TUHSD,dc=TUHSD,dc=edu'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'XXXXXXXX!'; $Self->{CustomerUser} = { Module => 'Kernel::System::CustomerUser::LDAP', Params => { Host => 'tammail.tuhsd.edu', BaseDN => 'ou=TUHSD,dc=tuhsd,dc=edu', SSCOPE => 'sub', UserDN => 'cn=OTRS,ou=Administrative,ou=TUHSD,dc=TUHSD,dc=edu', UserPw => 'XXXXXXXX', }, CustomerKey => 'sAMAccountName', CustomerID => 'mail', CustomerUserListFields => 'sAMAccountName', 'cn', 'mail', CustomerUserSearchFields => 'sAMAccountName', 'cn', 'mail', CustomerUserPostMasterSearchFields => 'mail', CustomerUserNameFields => 'givenname', 'sn', Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type # [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], # [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], # [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], # [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], }; # ---------------------------------------------------- # # ---------------------------------------------------- # # # # End of your own config options!!! # # # # ---------------------------------------------------- # # ---------------------------------------------------- # Joel Hames Director of Technology Tamalpais Union High School District jhames@tamdistrict.org (415) 945-3798