Hi guys,

I’m trying to upgrade our OTRS from 2.1.7 to 2.2.3.  I’ve been following the instructions in this article: http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=191

However, when I try to restore the database, it fails and I can see that it is the installed FAQ module causing problems.  Is there a special way to handle the upgrade with FAQ installed?  I do have some attachments in certain FAQ articles, would getting rid of these help?  They’d probably still be referenced in the database anyway.

I would really appreciate any suggestions, as it is imperative I get the system upgraded!  Thanks

Kind Regards

Emily