Re: [otrs] stop solution time accounting

nobody ? Regards, Damien BASTIE Le 23 oct. 07, à 19:14, Damien BASTIE a écrit :

Hi,

There is any way to stop solution time accounting ?

For example i have a queue with the solution time parameter set at 120 minutes, but if an agent is waiting a phone call, how can he "pause" the ticket to prevent decrease of solution time ?

Thanks in advance,

Regards,

Damien BASTIE

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/