Hi Saurabh,<br><br>I&#39;m pretty sure that the action to delete e-mails after processing cannot be changed due to possibilities of duplicate tickets and so forth. Therefore if you want to retain e-mails I would create a secondary mailbox (OTRSArchive) or whatever and then define a rule for your otrs mailbox to forward e-mails to this account.<br>
<br>Regards,<br><br>David<br><br><br><br><div class="gmail_quote">On Wed, Feb 3, 2010 at 3:40 PM, Saurabh Pande <span dir="ltr">&lt;<a href="mailto:saurabh.p@directi.com">saurabh.p@directi.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
hi,<br>
<br>
i have failed to get otrs to use imap and leave a copy of the mails on the mail server.<br>
<br>
has anyone found a fix for this or do we have a timeline for it&#39;s fix being made available?<br>
<br>
regards,<br>
<br>
saurabh pande.<br>
---------------------------------------------------------------------<br>
OTRS mailing list: otrs - Webpage: <a href="http://otrs.org/" target="_blank">http://otrs.org/</a><br>
Archive: <a href="http://lists.otrs.org/pipermail/otrs" target="_blank">http://lists.otrs.org/pipermail/otrs</a><br>
To unsubscribe: <a href="http://lists.otrs.org/cgi-bin/listinfo/otrs" target="_blank">http://lists.otrs.org/cgi-bin/listinfo/otrs</a><br>
<br>
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!<br>
<a href="http://www.otrs.com/en/support/enterprise-subscription/" target="_blank">http://www.otrs.com/en/support/enterprise-subscription/</a><br>
</blockquote></div><br>