Re: [otrs] Problem with "Next ticket state"

Is it working if you try it again? -Martin On 20.10.2009, at 09:53, Marco Vannini wrote:

Hi all,

I get

co: output error: Bad file descriptor

co aborted

Trying to download code. It is me that i'm doing something wrong ?

tx

Cheers.

MV

On Tue, Oct 20, 2009 at 9:02 AM, wrote: Thx for the fast reply ;)

Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489

Martin Edenhofer ---20.10.2009 08:59:10---Hi Markus, yes, unfortunately.

From: Martin Edenhofer To: "User questions and discussions about OTRS." Date: 20.10.2009 08:59 Subject: Re: [otrs] Problem with "Next ticket state" Sent by: otrs-bounces@otrs.org

Hi Markus,

yes, unfortunately.

It's already fixed http://bugs.otrs.org/show_bug.cgi?id=4433

Just upgrade Kernel/Modules/AgentTicketCompose.pm new revision: 1.81.2.3

http://source.otrs.org/viewvc.cgi/otrs/Kernel/Modules/AgentTicketCompose.pm?...

And it should work fine.

-Martin

On 20.10.2009, at 08:33, MMoj@timocom.com wrote:

...

Hey,

Can some one tell my why OTRS "Next ticket state" is per defaul "closed successful" when it is set to be "open" in "Ticket::Frontend::AgentTicketCompose###StateDefault"?

Is it a bug?

With the Update from 2.4.4 to 2.4.5 today this changed to be "closed successful" but the Helpdesk agents want it to be "open" instead, but it does not work if I define it as "open" int the "ViewCompose".

Can some one help me out with a workaround or something?

Mit freundlichen Grüßen / Kind regards Markus Moj IT Infrastructure & Services

TimoCom Soft- und Hardware GmbH In der Steele 2 D-40599 Düsseldorf Tel: +49 211 88 26 80 14 Fax: +49 211 88 26 70 14 eMail: MMoj@TimoCom.com www.TimoCom.com Geschäftsführer: Jens Thiermann, Gunther Matzaitis Amtsgericht Düsseldorf, HRB 34489

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