5 Nov
2010
5 Nov
'10
8:06 p.m.
Hi,
What is the reason that you can only select "note-internal" in the
close ticket window and not "note-external"? Or is this a bug?
I understand you normally want to close a ticket with a reply, but
in some cases we do want to work only web-based and still leave a
note for the customer when closing the ticket. A workaround is to
first add a note and then close it, but that's not very elegant.
For me this is a minor issue, but I'm just curious...
Thanks,
--
-- Jos Vos