Thanks Rob. I've created copies of all files appending "-dist" to the originals. I only modify the copies with the original name. Surely having these backups in the same directories with the modified names should not be upsetting things. I started originally as you suggested making changes to the Config.pm. I had limited success with this while changes to other files seemed to work. Curious. Before I start documenting my changes has anyone else created a customisation document capturing all these little tidbits ? Could serve as good FAQ material. John. Rob Cas wrote:
I'm pretty sure you should only be modifying Kernel/Config.pm! You'll probably want to restore all the .pm files you've modified, then add your customizations to Kernel/Config.pm...
Rob.
On 15/09/2005, at 3:46 PM, John Hennessy wrote:
Hi Rob, I'm not running mod_perl so I don't think stopping/starting Apache will help me unless you know better. I've done it anyway. Logged out/In. No Change.
I originally made my change to Kernel/Config/Files/Ticket.pm I've just now made a change to Kernel/Config/Files/ZZZAAuto.pm and it sort of works. (Which file should I be altering ?) The popup has gone and the Bulk-Action works but the resulting screen only presents one of the selected tickets.
Any thoughts ?
John.