Hi Bon,
It all depends, if you have ticket or article free fields. If what
you created are ticket free fields (there are 16 available) and you
add a note with data on these fields, then yes, the next time you
add a note the previous data will be displayed and overwritten if
you change it (this also applies for closing a ticket). This is
because those fields are related to the ticket.
If you want to have different free fields for each note, then you
might be interested in article free fields (there are 3 available).
These are related to the article and therefore, independent from
note to note.
I hope this helps!
Regards,
Elva
On 12/29/2010 9:33 PM, Boon Yam wrote:
Hi all
I have created some free text fields, my questions as below :-
i) After added a note with free field information for a
ticket, if I create another note again, would the same free field
information of previous note appear ? if it is the same, if I change the
information, does it overwrites the free field information of previous note
? possible to make it not to overwrite ?
ii) Likewise for a close ticket.
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