All of the engineers (let say 5) in that queue received the notification for
the same job, however, at the "To" column of email, there is only one
engineer's name displayed, does it possible to display all of it, i.e. 5
names ? so that all of them know who is in the loop of this email.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
shrikant k
Sent: Wednesday, December 01, 2010 2:12 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Display "To" names
hey
one way is to make a queue where all the engg are added or generate a
notification event when a phone ticket is created otrs should send
notification to all agents
shrikant
On Wed, Dec 1, 2010 at 7:13 AM, Boon Yam
Tried with both of them:
No way to get some *written* output (you took a look at the output shown in my first post).
There's one thing to pay attention here: OTRS can cache the results from the database query for a couple of minutes. This means that if you search for 'jim', change your config and again search for 'jim', you'll probably see cached results. In that case, the configuration change did not affect your results. Please remove the cache and/or change TTL to make sure this does not apply to you.
I understand you know a bit about SQL, therefore I'm bothering a bit further: would it change if I'd use ODBC connection instead of Sybase (like I'm doing now)? Would it be worth a try? If yes, I'd need some help because I already tried to connect via ODBC but keep getting failures (when testing with "isql" command). Instead, tsql command works pretty well!
Sure, that could help. I remember I used DBD::Sybase once for a customer database from Linux >> MS SQL Server successfully. But DBD::ODBC plus an ODBC driver manager should also work. If you have issues, you can certainly try that. I would not know about failures connecting via isql - you might want to ask on the isql mailing lists for that! -- Mike --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs