Thank you. Found it on the dev list... I wouldn't have figured the correct syntax for the ACL if not were for the list... http://www.mail-archive.com/dev@otrs.org/msg02038.html Basically I created all services, then for each Queue I filtered which services should NOT be displayed... Here is how to configure the ACL in Config.pm so when a Customer selects a Queue, certain services are not displayed: # ticket acl $Self->{TicketAcl}->{'ACL-Name-20'} = { # Match properties Properties => { Queue => { Name => ['Database Team'], }, }, # Set which Options are not possible (black list) PossibleNot => { Ticket => { Service => ['Internet', 'Email', 'Folder Shares'], }, }, }; I should point out that when reading the ACL documentation I felt I would have to do Properties=>Ticket=>Queue in the match properties section, which I tried but that didn't work (and I found out at least someone else in the OTRS user list that said he tried that syntax to not avail). It has to be done like above. By the way, it looks like you can also do PossibleNot=>Ticket=>Service=> ['[RegExp]^Database'] and it should match any service that begins with Database... should make things simpler if the right names for the services are chosen. Thanks. Guillermo -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tomasz Dabrowski Sent: Friday, August 07, 2009 1:52 AM To: otrs@otrs.org Subject: Re: [otrs] Queue <> Services relationship Yes, you can do it using ACL. Pls search list's archive. Tomasz
Hello,
So, I still haven't figure out this one yet... So I'm assuming it is not possible, but I thought I will ask again one more time...
Is it possible to limit the options under "Service" field when a user is creating a ticket based on what the user selected on the "To:" field? For example, if the user select To: Network Team, then he will get the services: Internet, Email, Folder Shares. But if he select To: Database Team, then we he goes to select a service he will see: Database, Student Database. I'm running OTRS 2.4.2 and ITSM 1.3 Thanks.... --------------------------------------------------------------------------------------- Cetelem Bank S.A. ul. Kijowska 1, skr. poczt. 276 00-987 Warszawa Sąd Rejonowy w Warszawie - XIII Wydział KRS pod nr KRS 0000221121- NIP: 113-25-17-083 - REGON: 015823773. Kapitał zakładowy w wysokości 178.930.000 złotych całkowicie wpłacony. This message and any attachments (the "message") is intended solely for the addressees and is confidential. If you receive this message in error, please delete it and immediately notify the sender. Any use not in accord with its purpose, any dissemination or disclosure, either whole or partial, is prohibited except formal approval. The internet can not guarantee the integrity of this message. Cetelem Bank S.A. shall (will) not therefore be liable for the message if modified. Ta wiadomość i jakiekolwiek załączniki do niej dołączone (dalej "wiadomość") są przesłane do wyłącznej wiadomości adresatów i są poufne. Jeśli otrzymał Pan/Pani tą wiadomość przez przypadek prosimy o skasowanie jej i powiadomienie nadawcy. Jakiekolwiek nieuprawnione użycie wiadomości, rozpowszechnienie lub ujawnienie w części lub w całości jest zabronione poza przypadkiem uzyskania formalnej zgody nadawcy. Internet nie gwarantuje integralności wiadomości. Cetelem Bank S.A. nie bierze odpowiedzialności za tą wiadomość, jeśli została ona zmodyfikowana. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/