SystemID change?<br><br><div class="gmail_quote">On Tue, Sep 4, 2012 at 9:27 AM, kurt kuene <span dir="ltr">&lt;<a href="mailto:kuene@gmx.de" target="_blank">kuene@gmx.de</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
hello<br>
I have upgraded OTRS to version 3.1x.<br>
<br>
When I write an email to the system with a valid TicketID in the body or the subject OTRS does not assign it anymore to the correct Ticket but makes a new one instead.<br>
<br>
An installation of OTRS 3.1x from scratch does correctly.<br>
It seems that I have a missing configuration option somewhere after the upgrade, but I am not able to find it.<br>
<br>
can someone give me a hint?<br>
thank you very much.<br>
<br>
cheers<br>
kuene<br>
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