Hi Marc,
This is caused most probably by the fact that their character set is
not supported by your OTRS setup. If you'd convert your setup to UTF-8
(see http://faq.otrs.org for details) then you won't have this issue
any more.
My experience is, that especially spammers send emails with the body
encoded in other character sets than the headers indicate. I don't
know why this is, there must be some reason behind it, but these mails
will be extra tricky for OTRS to display correctly.
If you receive mail from 'abroad', in different character sets, I'd
recommend you to convert to utf-8. If you just process email from
within your own organization, and you have control over the mail
clients and settings used, then you could stick with your current
character set.
hope this helps,
((enjoy))
-
Michiel Beijen
R&D
OTRS AG
Norsk-Data-Str 1.
61352 Bad Homburg
Deutschland
T: +31 (0) 6457 42418
F: +49 (0) 9421 56818-18
I: http://www.otrs.com/
Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial
register: 10751, Tax ID: 003 240
97505 Chairman of the Board: Burchard Steinbild, Managing Board: André
Mindermann (CEO), Martin Edenhofer
CU@ IIR Service Desk Forum in Mainz (Germany) and get to know more
about OTRS at booth no. 12 from Nov 24-25, 2009!
On Fri, Nov 20, 2009 at 1:50 PM, Mercator GmbH
Hi there,
I have MANY messages with only question marks. HOW can I filter them with the generic agent?
When inserting a question mark, it filters ALL messages!!
The mails are like this one:
___________ ?? ????? ? ??????? ????? ???????? - ?????? ???? ?????????, ? ??? ?????????? ???????? ???? ??????????? ?????? ? ???????? ???????????.
???? ???? ????, ??? ? ???????????.
?? ?????? ??????? ? ???????????? ???????.
?????o? ? ?oc???: (495) 649-86-27
?????o? ? ?a???-????p??p??: (812) 313-23-91
ICQ: 590-644-122 ____________
how can I filter them to be deleted?
thanks,
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