Hey there folks!<br><br>Is there any way I can have OTRS send out a notification e-mail to all agents (or selected agents) when a ticket is closed (regardless of what queue it&#39;s in). Our IT department has two people managing everything (i.e. user tickets) and within OTRS we have two seperate queues; one for him and one for myself. It would be nice if there was a way that when I closed a ticket both of us would receive an e-mail from the notification master stating that &quot;XY ticket has now been closed.&quot; It just makes things easier.<br>
<br>Any help would be greatly appreciated. Thanks!<br>