Re: [otrs] Queue moves in history

10 Dec 2010

      Hi Gerald

It does show the current queue, but not what queues the ticket has been in previously. We sometimes bounce tickets around queues for different teams to act on them, and we would like to follow the trail.

Lars

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young
Sent: Thursday, December 09, 2010 3:12 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Queue moves in history

The bar at the right tells you the Queue it's in, doesn't it?
On Thu, Dec 9, 2010 at 8:17 AM, Lars Jørgensen mailto:ITLJ@gyldendal.dk> wrote:
Hi,

Often been wondering: When we move a ticket into a different queue, the History just shows it's been moved. Is it possible to see what queue it was moved into?

Lars
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