Hi Martin,
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Martin Edenhofer Sent: Wednesday, February 18, 2004 2:02 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] change status-names
On Wed, Feb 18, 2004 at 01:25:19PM +0100, TK wrote:
I changed the names of the status new and open. After that I got an "Need Ticket ID"-error when creating a ticket in the customer-interface. Why? I only changed the names, not the status_types. The default status in the PhoneView changed to "closed succesfully" and all open tickets changed to "closed succesfully", too.
Whats the problem?
Did you also change the new default state names in the config file?
-=> http://doc.otrs.org/cvs/en/html/state.html end of the page
if this is all I have to set in the config file, I must be able to make it without further help. Thanks a lot!
Tobias
Martin Edenhofer
Tobias
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