I'm running a CVS installation from July 15th. I think it's around the time of 2.0.0 beta5. I'd like to upgrade to the current release (2.0.2 source) but I'm not sure what the best practice is for doing so. I tried by copying the changed files from my 2.0.0 beta5 install overtop of a clean 2.0.2 source install, but that didn't go as well as I expected. All the tickets were there and at first glance everything worked OK, but when I dug a little deeper, I lost all the ticket history. For example, if I click Zoom on a ticket, I would usually be able to see the history of a ticket. Agent responses, Customer responses, notes, etc. After upgrading to 2.0.2 I see none if that. All I see is a whatever updates have been made to that particular thread of the ticket. Is this something that I'm doing wrong or is this some new expected behavior? I didn't touch the database. What I did to find the changed files was: root@eshara# find . -mtime -58d ./var/log/TicketCounter.log ./var/spool ./var/tmp ./var/tmp/TicketHistoryCache ./var/tmp/TicketHistoryCache/2005 ./var/tmp/TicketHistoryCache/2005/07 ./var/tmp/TicketHistoryCache/2005/07/TicketHistoryCache_11_2005\-07\-31 ./var/tmp/TicketHistoryCache/2005/07/TicketHistoryCache_21_2005\-07\-31 ./var/tmp/TicketHistoryCache/2005/07/TicketHistoryCache_7_2005\-07\-31 ./var/tmp/TicketHistoryCache/2005/07/TicketHistoryCache_26_2005\-07\-31 ./var/tmp/TicketHistoryCache/2005/07/TicketHistoryCache_2_2005\-07\-31 ./var/tmp/TicketHistoryCache/2005/07/TicketHistoryCache_17_2005\-07\-31 ./var/tmp/TicketHistoryCache/2005/07/TicketHistoryCache_22_2005\-07\-31 ./var/tmp/TicketHistoryCache/2005/07/TicketHistoryCache_1_2005\-07\-31 ./var/tmp/TicketHistoryCache/2005/07/TicketHistoryCache_18_2005\-07\-31 ./var/tmp/TicketHistoryCache/2005/07/TicketHistoryCache_23_2005\-07\-31 ./var/tmp/TicketHistoryCache/2005/07/TicketHistoryCache_13_2005\-07\-31 ./var/tmp/TicketHistoryCache/2005/07/TicketHistoryCache_16_2005\-07\-31 ./var/tmp/TicketHistoryCache/2005/07/TicketHistoryCache_6_2005\-07\-31 ./var/tmp/TicketHistoryCache/2005/07/TicketHistoryCache_27_2005\-07\-31 ./var/tmp/TicketHistoryCache/2005/07/TicketHistoryCache_25_2005\-07\-31 ./var/tmp/TicketHistoryCache/2005/07/TicketHistoryCache_3_2005\-07\-31 ./var/tmp/TicketHistoryCache/2005/07/TicketHistoryCache_9_2005\-07\-31 ./var/tmp/TicketHistoryCache/2005/07/TicketHistoryCache_12_2005\-07\-31 ./var/tmp/TicketHistoryCache/2005/07/TicketHistoryCache_14_2005\-07\-31 ./var/tmp/TicketHistoryCache/2005/07/TicketHistoryCache_15_2005\-07\-31 ./var/tmp/TicketHistoryCache/2005/07/TicketHistoryCache_20_2005\-07\-31 ./var/tmp/TicketHistoryCache/2005/07/TicketHistoryCache_8_2005\-07\-31 ./var/tmp/TicketHistoryCache/2005/07/TicketHistoryCache_4_2005\-07\-31 ./var/tmp/TicketHistoryCache/2005/07/TicketHistoryCache_24_2005\-07\-31 ./var/tmp/TicketHistoryCache/2005/07/TicketHistoryCache_10_2005\-07\-31 ./var/tmp/TicketHistoryCache/2005/07/TicketHistoryCache_19_2005\-07\-31 ./var/tmp/TicketHistoryCache/2005/07/TicketHistoryCache_5_2005\-07\-31 ./var/tmp/Kernel-System-Stats-NewTickets-2005-07.cache ./Kernel/Config/Files/Ticket.xml ./Kernel/Config/Files/TicketPostMaster.pm ./Kernel/Config.pm root@eshara# then copied all these files (which were changed after the system was installed) over to the new fresh installation. Any ideas?