On Tuesday, March 16, 2004 12:13 PM
Thorsten Philipp
The only way I found to get the relation back after renaming, is to change the names of subqueues In the table 'queues' directly, since the subquees are not visible anymore in OTRS->Admin->Queues.
The other more important problem we have: We don't see Subqueus of Subqueus in the AgentFrontend-> Queue View. Are there any special Characters you must not use für Queue Names ?(beside :: i guess)
Guessing right, nothing more to look after, but I believe this to become a bug. Let's see..
Is there a maximum of Subqueues ?
No.
I did the test and created "1st Layer" "2nd Layer" "3rd Layer" And did see 3rd Layer after clicking 1st and then 2nd. But in our productional enviroment we dont see Layer 3. Exmaple of a Sub-sub-queue name: Netage::INTERN(netage-0201-01)::*nix-Server The other special characters we currently have in queue names are whitespaces and slashes.
Please make a test by changing the questioned queues' names to s.th. that does not contain any of: */\ If you were to find out which character(s) hinder you from choosing the names you want, it would be fine. Please file a bug report on http://bugs.otrs.org/ if it were just the naming, providing as much information as possible. Take into regard that bugs.otrs.org is public, so don't include any confidential information there. Thank you. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388