Re: [otrs] [SOLVED] constant long delay in AgentRespond AgentTicketCompose

Falko Zurell wrote:

I've solved the problem with the constant long delay on Agent Respond.

The problem was a misconfigured DNS setup. The first DNS in the / etc/resolv.conf wasn't reachable and caused a TCP timeout of app. 10 sec. When an agents clicks on the response by email link then the OTRS seems to check if the sender domain name exists in the DNS. If there is a problem in the DNS setup you will see a delay here. Fixing the DNS solved the problem for me.

There is a setting in OTRS to disable the MX DNS check, but of course fixing your DNS setup is the preferred way to go. Nils Breunese.