Hi, Define them as mandatory, see the link http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=302 Best Regards, João Zorro Managed Services ............................................................................................................. Novabase Av. D. João II, Lote 1.03.2.3 . Parque das Nações 1998-031 Lisboa - Portugal Tel. (+351) 213 836 300 . Fax (+351) 213 836 301 www.novabase.pt -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gazizov Andrey Sent: Wednesday, March 17, 2010 10:50 AM To: User questions and discussions about OTRS. Subject: [otrs] TicketFreeFields as required Hello all! Does anybody know how I can make some TicketFreeText fields as required fields? Any advice in "problem" decision is welcome. Thanks in advance ;-) -- Best regards, Andrey Gazizov RETN --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/