Hi Jim, On Tue, Mar 11, 2003 at 12:01:46PM +0000, Jim Wight wrote:
In my environment (university Computing Science department) the customers would be users, and, I imagine, they would (I know I would) rather log in using their short user id rather than their long-winded email address.
I've looked at CustomerCreateAccount.dtl in an attempt to create a login page that separates Login from Email. I noticed that there was a "Login" section that had been commented out. I reinstated it, changing value="$Data{"UserEmail"}" to value="$Data{"UserLogin"}".
Sorry, the field name is wrong. Change it to: [...] <tr> <td>$Text{"Login"}: </td> <td> </td> </tr> [...] -=> name="Login"! And is should work. Jim, do you have all your customer-users in a central database or ldap directory? This would save you a lot of time and customer-user questions, because they don't need to create a new account and they don't need to set a new password. -=> OTRS is able to use external customer user (see http://otrs.org/pages/index.pl?Action=Ext&Site=Docu/customer.html - this also works in OTRS 1.0 but in OTRS 1.1 much better)
Jim
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson