Duarte, Thanks goes to Alexander Scholler in a reply to my IntialFreeText inquiry just a couple of messages before this. "You wrote "creation", so you have to use the PostmasterFilter to set TicketFreeText/Key once on creation." Jerry -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Duarte Cordeiro Sent: Thursday, February 23, 2006 10:29 AM To: User questions and discussions about OTRS.org Subject: [otrs] Setup default freetext values Hi, I've got a problem I've solved before, but now, after a lost config file, I can't find how to do it (otrs 2.0.1) I want to setup default values for freekey[1..5] and freetext[1..5] for every email we pull from our pop3 account. Where do I define this (for example: FreeKey1='Channel', FreeText1='Email')? Thanks in advance, Duarte Cordeiro _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/