-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hello Martin, On Mon, Jun 27, 2005 at 12:04:34PM +0200, MDauguet@interforum.fr wrote:
When I create a new ticket and that I send it in a sub-queue, I cannot visualize it in the interface agent whereas it works with a root-queue.
I can just see in the QueueView that a ticket arrived in this queue. But when I open this queue, no ticket is visible.
I checked out all the possible modules or options related to queues. Also groups and users settings look good.
Can anyone give me a clue to solve this problem
What OTRS version are you using and what is your operating system? What are the logs saying, if you sent a ticket into a sub queue? How do you send ticket into the sub queue?
Martin DAUGUET
Best regards, Christian - -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.1 (GNU/Linux) iD8DBQFCwTEpTFWOq90iSiERAquBAKCIcwaY+bafk38n13y+z8S3fIUdnACeM7zp +7RbYR9N/EfZ/A0TNoieRPE= =MYu9 -----END PGP SIGNATURE-----