Hi All,

I made the following test:

1. Remove otrs directory

2. Extract 3.2.6 again

3. Copy the my Config.pm and copy GenericAgent.pm.dist GenericAgent.pm. Rebuild config, Delete cache.

4. Start and reinstall all itsm packages

5. I have only one Customer tab with 3 choices under it…

In this case I didn’t use my current GenericAgent.pm and ZZZAuto.pm from the older distribution. Is causes any issue? If I compare the newly created GenericAgent.pm and ZZZAuto.pm with the older ones, is it possible the solution?

Thanks!

Zoltan

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of BIRO Zoltan
Sent: Friday, May 10, 2013 2:20 PM
To: otrs@otrs.org
Subject: [otrs] Customer Info Center problem again...

Dear All,

I have 2 Customers tab in my OTRS 3.2.4 which is upgraded from 3.1.x version.

1^st is poiting to http://10.129.0.29/otrs/index.pl?Action=AgentCustomerInformationCenter;OTRSAgentInterface=10df3510b285d5f220fd7ebc601abd4ecf

[ Screenshoot1: http://biro-csalad.hu/temp/sc1.jpg ]

2^nd is pointing to http://10.129.0.29/otrs/index.pl?Action=AdminCustomerUser;Nav=Agent;OTRSAgentInterface=10df3510b285d5f220fd7ebc601abd4ecf

[ Screenshoot2: http://biro-csalad.hu/temp/sc2.jpg ]

The problem is both pointing to the Search in Customer Information Center.

[ Screenshoot3: http://biro-csalad.hu/temp/sc3.jpg ]

I think the 2^nd one should be showing this screen:

[ Screenshoot4: http://biro-csalad.hu/temp/sc4.jpg ]

I didn’t change anything on system configuration after the upgrade.

I checked the Admin man and the sysconfig area several times without any success.

Help me, please….

Many Thanks!

Zoltan