You can use a set of ACL do do so:

http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68

Cheers, Nils

On 11.02.2011, at 07:29, vijay dahiya wrote:

I am using version 3.0.5 , i closed 1 ticket and after closing if i am doing the search i can view tht ticket and with the other option like close and all .

I feel once the ticket is closed other option should not be visible . How can i do that . 

— 
Nils Leideck
Senior Consultant

http://webint.cryptonode.de / a Fractal project