Re: [otrs] Fatal Error user 'otrs' '@' '10.3.0.56' acess denied (using password: yes) windows installer

27 Jun 2013


      looking some more at the error. it seems that the installer is trying to
look for the database on the local machine..  i guess this is hard coded
into installer.pl..


On Thu, Jun 27, 2013 at 5:10 PM, Ryan Jones  wrote:
...
the 'otrs' '@' '10.3.0.56' user wasn't created. I created it manually and
set the pw and still no luck
On Thu, Jun 27, 2013 at 4:48 PM, Mario Zamora  wrote:
...
The user in the database should appear like 'otrs' '@' '10.3.0.56'
because 10.3.0.56 is your otrs server.
2013/6/27 Ryan Jones 
...
I agree because the user should be otrs@10.3.0.83, which is the db
server.
On Jun 27, 2013 4:42 PM, "Mario Zamora"  wrote:
...
Check for the otrs user credentials in boot, database and otrs
configuration, there is a mismatch between them.
2013/6/27 Ryan Jones 
...
I gave it root DB access to create the user and the db itself.
On Thu, Jun 27, 2013 at 4:37 PM, Mario Zamora wrote:
...
In Installation page, did you give otrs database user credentials or
root database user credentials?
2013/6/27 Ryan Jones 
>  Hey folks,
>  I just ran the windows installer for otrs it was able to connect to
> my db server just fine and created the table and the user and give me all
> green after that step of the installation is complete. however on the next
> page it throws the error in my subject line..  any guidance on this ?
> Please don't  suggest *nix because it's not an option for this
> installation..
>
> thanks
>
> --
> Ryan Jones
> Net Ops
> rjones@aereo.com
> Mobile: 1-347-948-9238
> Office:  *1-646-843-0365*
>
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Ryan Jones
Net Ops
rjones@aereo.com
Mobile: 1-347-948-9238
Office:  *1-646-843-0365*