Hi all,<br>we are using OTRS 2.3.4 and we are very happy with it!<br>We are in the need to generate a report with the following data:<br>- For all the ticket of the last month in a particular Queue:<br>  - date and time of creation time<br>
  - subject of the ticket<br>  - date and time of closing time<br>  - operator who worked on the ticket<br>  - (if possible) time elapsed between open and close time<br><br>We have tryed the Stat module but without success.<br>
Is it possibile or is it necessary to query directly the Database?<br><br><br>Thank you in advance.<br>Kind regards,<br>Luca<br><br><br>