the wise manual might help http://doc.otrs.org/2.3/en/html/c1947.html

On Mon, Dec 22, 2008 at 7:50 PM, Yasir M. Arsanukaev <kingping@amurmetal.ru> wrote:
Hello folks.

Can I hide any queues so that these are invisible in the queues list to the end customers or just specify the visible ones but keeping the tickets readable/writable in the hidden queues by the customers ?

Thanks.

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