hi,<br><br>when i try to install <a href="/otrs/index.pl?Action=AdminPackageManager&amp;Subaction=ViewRemote&amp;Source=http://ftp.otrs.org/pub/otrs/itsm/packages/&amp;File=ITSMTicket-1.0.3.opm&amp;Name=ITSMTicket&amp;Version=1.0.3">
ITSMTicket</a> i get this error .<br><br><p><font color="red" size="+1">Error: MySQL server has gone away, SQL: &#39;INSERT INTO 
package_repository (name, version,[..]</font> </p><br><table cellpadding="2" cellspacing="0" width="100%"><tbody><tr>
<td class="mainkey">Bug Report:</td>
<td class="mainvalue">
<form action="http://bugs.otrs.org/enter_bug.cgi"><input value="              Message:
MySQL server has gone away, SQL: &#39;INSERT INTO package_repository (name, version,[..]

              Comment:


              Traceback:
ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Sat Oct 20 07:19:37 2007&lt;br&gt;
&lt;br&gt;
 Message: MySQL server has gone away, SQL: &#39;INSERT INTO package_repository (name, version, vendor, filename,&nbsp;&nbsp;content_size, content_type, content, install_status,&nbsp;&nbsp;create_time, create_by, change_time, change_by) VALUES&nbsp;&nbsp;(&#39;ITSMTicket&#39;,&nbsp;&nbsp;&#39;1.0.3&#39;,&nbsp;&nbsp;&#39;OTRS GmbH&#39;,&nbsp;&nbsp;&#39;ITSMTicket-1.0.3.xml&#39;,&nbsp;&nbsp;&#39;213&#39;, &#39;text/xml&#39;, ?, &#39;not installed&#39;,&nbsp;&nbsp;current_timestamp, 1, current_timestamp, 1)&#39;&lt;br&gt;
&lt;br&gt;
 Traceback (5256): &lt;br&gt;
&nbsp;&nbsp; Module: Kernel::System::Package::RepositoryAdd (v1.67) Line: 263&lt;br&gt;
&nbsp;&nbsp; Module: Kernel::System::Package::PackageInstall (v1.67) Line: 565&lt;br&gt;
&nbsp;&nbsp; Module: Kernel::Modules::AdminPackageManager::Run (v1.46) Line: 1083&lt;br&gt;
&nbsp;&nbsp; Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670&lt;br&gt;
&nbsp;&nbsp; Module: ModPerl::ROOT::ModPerl::Registry::D_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47&lt;br&gt;
&nbsp;&nbsp; Module: (eval) (v1.81) Line: 203&lt;br&gt;
&nbsp;&nbsp; Module: ModPerl::RegistryCooker::run (v1.81) Line: 203&lt;br&gt;
&nbsp;&nbsp; Module: ModPerl::RegistryCooker::default_handler (v1.81) Line: 169&lt;br&gt;
&nbsp;&nbsp; Module: ModPerl::Registry::handler (v1.99) Line: 30&lt;br&gt;
&lt;br&gt;

              " name="comment" type="hidden"> <input value="ad02ksa/otrs/index.pl" name="bug_file_loc" type="hidden"> <input class="button" value="Click here to report a bug!" type="submit"> 
</form></td></tr>
<tr>
<td class="mainkey">Traceback:</td>
<td class="mainvalue">ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: MSWin32 Time: Sat Oct 20 
07:19:37 2007<br><br>Message: MySQL server has gone away, SQL: &#39;INSERT INTO 
package_repository (name, version, vendor, filename,&nbsp;&nbsp;content_size, 
content_type, content, install_status,&nbsp;&nbsp;create_time, create_by, change_time, 
change_by) VALUES&nbsp;&nbsp;(&#39;ITSMTicket&#39;,&nbsp;&nbsp;&#39;1.0.3&#39;,&nbsp;&nbsp;&#39;OTRS 
GmbH&#39;,&nbsp;&nbsp;&#39;ITSMTicket-1.0.3.xml&#39;,&nbsp;&nbsp;&#39;213&#39;, &#39;text/xml&#39;, ?, &#39;not 
installed&#39;,&nbsp;&nbsp;current_timestamp, 1, current_timestamp, 1)&#39;<br><br>Traceback 
(5256): <br>&nbsp;&nbsp; Module: Kernel::System::Package::RepositoryAdd (v1.67) Line: 
263<br>&nbsp;&nbsp; Module: Kernel::System::Package::PackageInstall (v1.67) Line: 
565<br>&nbsp;&nbsp; Module: Kernel::Modules::AdminPackageManager::Run (v1.46) Line: 
1083<br>&nbsp;&nbsp; Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 
670<br>&nbsp;&nbsp; Module: 
ModPerl::ROOT::ModPerl::Registry::D_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler 
(v) Line: 47<br>&nbsp;&nbsp; Module: (eval) (v1.81) Line: 203<br>&nbsp;&nbsp; Module: 
ModPerl::RegistryCooker::run (v1.81) Line: 203<br>&nbsp;&nbsp; Module: 
ModPerl::RegistryCooker::default_handler (v1.81) Line: 169<br>&nbsp;&nbsp; Module: 
ModPerl::Registry::handler (v1.99) Line: 30<br></td></tr></tbody></table><br>please guide me what is the problem?<br>