Yes, that helps, though the behavior is still not quite what I would have expected. I've made a reply in the bug thread.
HughOn Fri, Oct 1, 2010 at 2:50 PM, Martin Edenhofer <martin@edenhofer.de> wrote:
Hi Hugh,
maybe this helps: http://bugs.otrs.org/show_bug.cgi?id=6019
-Martin
(http://edenhofer.de/)
> ---------------------------------------------------------------------
On 01.10.2010, at 19:10, Hugh Kelley wrote:
> I'm not sure if this a bug or user error, but I can't get a search template to save its fields.
>
> My steps:
>
> 1) Click the search button
> 2) Click "Create New"
> 3) Type in a template name
> 4) Add two filter criteria; owner and state, for example
> 5) Hit Create New Template
> 6) Run search, results are returned.
>
> 7) Click the search button again, the template is there but the fields/attributes are gone.
>
> Hugh
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