Great! If you have improvements for the flow how it use templates, just feel free to discuss. :)

 -Martin

(http://edenhofer.de/)

On 01.10.2010, at 21:15, Hugh Kelley wrote:

Yes, that helps, though the behavior is still not quite what I would have expected.  I've made a reply in the bug thread.

Hugh


On Fri, Oct 1, 2010 at 2:50 PM, Martin Edenhofer <martin@edenhofer.de> wrote:
Hi Hugh,

maybe this helps: http://bugs.otrs.org/show_bug.cgi?id=6019

 -Martin

(http://edenhofer.de/)

On 01.10.2010, at 19:10, Hugh Kelley wrote:

> I'm not sure if this a bug or  user error, but I can't get a search template to save its fields.
>
> My steps:
>
> 1)  Click the search button
> 2)  Click "Create New"
> 3)  Type in a template name
> 4)  Add two filter criteria; owner and state, for example
> 5)  Hit Create New Template
> 6) Run search, results are returned.
>
> 7) Click the search button again, the template is there but the fields/attributes are gone.
>
> Hugh
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