I think I narrowed it down a bit.

This is an email header form an email where the problem appears (compose answer: cc-field is auto-filled):

_________________________________________________________________________________________________

Return-Path: <john_vereijken2@hotmail.com>

X-Spam-Checker-Version: SpamAssassin 3.1.9 (2007-02-13) on defensie-werving.nl

X-Spam-Level: ****

X-Spam-Status: No, score=4.2 required=5.0 tests=DNS_FROM_RFC_ABUSE, DNS_FROM_RFC_POST,FORGED_HOTMAIL_RCVD2,FROM_HAS_ULINE_NUMS,SPF_SOFTFAIL autolearn=no version=3.1.9

Received: from smtp-out3.tiscali.nl (smtp-out3.tiscali.nl [195.241.79.178]) by defensie-werving.nl (8.14.1/8.14.1) with ESMTP id m2VJnDnY014380 for <klu-d@defensie-werving.nl>; Mon, 31 Mar 2008 21:49:14 +0200

Received: from [212.123.146.120] (helo=gw.tdax.nl) by smtp-out3.tiscali.nl with esmtp (Tiscali http://www.tiscali.nl) id 1JgQ0H-0002UH-PX for <klu-d@defensie-werving.nl>; Mon, 31 Mar 2008 21:49:13 +0200

Received: from localhost (localhost.localdomain [127.0.0.1]) by gw.tdax.nl (Postfix) with ESMTP id 119A4829466 for <klu-d@defensie-werving.nl>; Mon, 31 Mar 2008 21:49:05 +0200 (CEST)

X-Virus-Scanned: amavisd-new at tdax.nl

Received: from gw.tdax.nl ([127.0.0.1]) by localhost (gw.tdax.nl [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id WQ8W+FxoW9bu for <klu-d@defensie-werving.nl>; ma, 31 mrt 2008 21:49:03 +0200 (CEST)

Received: from localhost (localhost.localdomain [127.0.0.1]) by gw.tdax.nl (Postfix) with ESMTP id 24C2982949A for <klu-d@defensie-werving.nl>; Mon, 31 Mar 2008 21:49:03 +0200 (CEST)

Received: from srv-exchange.tda.nl (unknown [192.168.0.2]) by gw.tdax.nl (Postfix) with ESMTP id BF82F8294A8 for <klu-d@defensie-werving.nl>; Mon, 31 Mar 2008 21:49:02 +0200 (CEST)

Received: from CFMX2 ([192.168.2.22] RDNS failed) by srv-exchange.tda.nl with Microsoft SMTPSVC(6.0.3790.1830); Mon, 31 Mar 2008 21:48:03 +0200

Date: Mon, 31 Mar 2008 21:49:11 +0200 (CEST)

From: John <john_vereijken2@hotmail.com>

To: klu-d@defensie-werving.nl

Message-ID: <2453079.2901206992951749.JavaMail.cfserver@192.168.0.2>

Subject: Welke vakkenpakket te kiezen

MIME-Version: 1.0

Content-Type: text/plain; charset=UTF-8

Content-Transfer-Encoding: 7bit

X-Mailer: ColdFusion 8 Application Server

X-Originalarrivaltime: 31 Mar 2008 19:48:03.0390 (UTC) FILETIME=[21DA5DE0:01C89368]

And this is a mail header where the problem does not appear:

Return-Path: <outpost@landmark-plaza.com>

X-Spam-Checker-Version: SpamAssassin 3.1.9 (2007-02-13) on tdamail.nl

X-Spam-Level: ***

X-Spam-Status: No, score=3.5 required=5.0 tests=BAYES_99 autolearn=no version=3.1.9

Received: from n (84-137-124-91.pool.ukrtel.net [91.124.137.84]) by tdamail.nl (8.13.8/8.13.8) with ESMTP id m2K8Xp9x016600 for <ict@tdamail.nl>; Thu, 20 Mar 2008 09:33:54 +0100

Message-ID: <01c88a75$e4f13980$54897c5b@outpost>

From: "Kristine Mason" <outpost@landmark-plaza.com>

To: <ict@tdamail.nl>

Subject: Groove 2007

Date: Thu, 20 Mar 2008 10:33:53 +0200

MIME-Version: 1.0

Content-Type: text/plain; format=flowed; charset="iso-8859-1"; reply-type=original

Content-Transfer-Encoding: 7bit

X-Priority: 3

X-Msmail-Priority: Normal

X-Mailer: Microsoft Outlook Express 6.00.2800.1106

X-Mimeole: Produced By Microsoft MimeOLE V6.00.2800.1106

X-Spam: Not detected

I looks like a OTRS bug….. ??

I upgraded today to 2.2.6

Problem still the same

Regards,

Peter van Beugen

-----Oorspronkelijk bericht-----
Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Shawn Beasley
Verzonden: maandag 31 maart 2008 14:37
Aan: User questions and discussions about OTRS.org
Onderwerp: Re: [otrs] compose answer: cc-field is auto-filled ??

Hi Peter,

> Anyone an idea??

> *Van:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Namens

> *Peter van Beugen

> *Verzonden:* donderdag 27 maart 2008 22:30

> *Aan:* otrs@otrs.org

> *Onderwerp:* [otrs] compose answer: cc-field is auto-filled ??

> Hi,

> I have a few OTRS installations (2.2.5) and with two I have a strange

> problem:

> when I answer a ticket by using one of the "compose answer" links I

> have, the CC field of the ticket is auto-filled with the original "TO"

> email address.

> (so when the agent do not pay attention and not clear the cc field,

> the answer ticket is sent to the queue again...)

> I'm very confused about this and researched all the config options,

> but I can not find any option to control this.

> anyone???

> regards,

> Peter van Beugen

> ----------------------------------------------------------------------

> --

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> OTRS mailing list: otrs - Webpage: http://otrs.org/

> Archive: http://lists.otrs.org/pipermail/otrs

> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

> Support or consulting for your OTRS system?

> => http://www.otrs.com/

What does the output from the Plain view look like? There is a link in the article tree that you can click on. If there is a cc set there, then it will be set when answering per email template.

Shawn Beasley

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