[otrs] generic agent - move and delete spam

18 Aug 2004

      Good Afternoon

I am trying to get the generic agent to check the SafeShop Customer Care que
for any emails with Undeliverable in the subject to firstly be moved to the
Safeshop - Undeliverable que and then closed.

Here is what I've got so far:

  # --
   # [Move] -> move all tickets from SafeShop to SafeShop Undeliverable
   # --
   'move tickets from SafeShop Customer Care to Safeshop - Undeliverable' =>
{
      # get all tickets with these properties
      Queue => 'SafeShop Customer Care',
      Subject => '% Undeliverable %',
      Locks => ['unlock'],
      # new ticket properties
      New => {
        Queue => ' Safeshop - Undeliverable ',
  State => 'closed successful',
        Owner => 'root@localhost',
        Note => {
          From => 'GenericAgent',
          Subject => 'Moved!',
          Body => 'Moved from "SafeShop Customer Care" to "Safeshop -
Undeliverable" - cleanup done.',
          ArticleType => 'note-internal', #
note-internal|note-external|note-report
        },
      },
   },

Any ideas?Rick

[otrs] generic agent - move and delete spam

Rudi Kramer