I'm using OTRS 2.4.6 and your example worked for me. But now I'd like to increment my acls using restriction on ticket types. The acl bellow didn't work:

$Self->{TicketAcl}->{'ACL-RelacaoTipoServico1'} = {
    # match properties
    Properties => {
        Frontend => {
            Action => ['AgentTicketPhone', 'AgentTicketEmail', 'CustomerTicketMessage'],
        },
        Type=> {
            Name => ['Incident'],
        },
# I tried the options bellow too and nothing happens!
#         Ticket => {
#                Type => ['Incident'],
#         },
#         TicketType => {
#                 Name => ['Incident'],
#         },
    },
    # return possible options (white list)
    Possible => {
        Ticket => {
            Service => ['SAP System'],
        },
    },
    };

Any ideas??

2010/6/1 Nils Leideck - ITSM <nils.leideck@leidex.net>
Hi,

On 01.06.2010, at 13:10, Louis Becker wrote:

 Is it a version issue perhaps? I’m running 2.3.4

Yes, you need to run at least OTRS 2.4.6 to have ACLs working with considered AJAX reloads.

Freundliche Grüße / Kind regards

Nils Leideck

-- 
Nils Leideck
Senior Consultant

nils.leideck@leidex.net
nils.leideck@otrs.com

http://webint.cryptonode.de / a Fractal project


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