Hi: When you choose one of this states, you also choose a date. The ticket will stay in that state until the day you choose. On that specific day: - pending reminder: the user will be reminded - pending auto close +: the ticket will be closed successfully (default) - pending auto close -: the ticket will be closed unsuccessfully (default) -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Emonet Jean-Bruno Sent: terça-feira, 11 de Outubro de 2005 10:40 To: otrs@otrs.org Subject: [otrs] state Hi, I don't understand the state : - pending reminder - pending auto close - - pending auto close + I don't how to use these state. Any ideas? Thanks jb _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/