8 Feb
2010
8 Feb
'10
8:44 p.m.
Hi, On 08.02.2010, at 09:13, ramana wrote:
If any one give the solution for this : How to set the escalation mails.
you can archive this by using a combi of GenericAgent and Event based Notifications. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!