Re: [otrs] Groups for customers.

On 10.05.2014 14:42, Gerald Young wrote:

The only reasonable reason is if you have per agent Queues.

Every there are different groups of agents which have different access to queues. Isn't it mentioned that in order to achieve this, each queue must belong to its own group?

But, you can continue this journey of a thousand paper cuts by using a Config.pm variable CustomerGroupAlwaysGroups (See Defaults.pm)

I do this. But if there is 100 queues? If I disable CustomerGroup then customers does not have access to any queue. -- Mimiko desu.