Robin Bowes wrote:
Nils Breunese (Lemonbit) wrote:
Robin Bowes wrote:
So, just to be clear, I need to:
Create a new mailbox, e.g. monitoring@example.com Set up a new system address for this mailbox Create a new queue for this system address Don't use auto-response on this queue
Is that right?
You could do that. You don't necessarily need to create a separate mailbox and system address. You can also filter these messages from an existing incoming address and put them in a separate queue, but yeah, I think I'd also just create a separate mailbox for this.
I agree, a separate mailbox is probably better in this case, but how would I do filtering?
See 'Filtering incoming messages' in the documentation: http://doc.otrs.org/2.2/en/html/x1053.html Nils Breunese.