[otrs] Empty ticket in queue after receiving email

Hi All, I have been using otrs 1.3.2 successfully for some weeks now but recently, I received 2 emails for the support system that did not appear correctly in the queues. I never saw the mail in the queues, but when I do a search on all tickets, I see 2 lines with an empty Ticket#, Age, State, Queue and CustomerID. The From/Subject contains - The Owner contains ( ) I checked the mail (the customer also cc-ed me) and I saw the following which might cause the issue (I changed the names and email addresses but the format is still the same, especially the line breaks, spaces, quotes, ...). From: LNAME1 Fname1 To: "'otrs@myotrsdomain.com'" , Cc: LNAME2 Fname2 , BB CC DDD , LNAME3 Fname3 , LNAME4 FNAME4 =CC= , LNAME5 Fname5 , "'Myfname Mylname'" Some possible problems: - There are no quotes around the "displaynames" - There are double and single quotes around the "To" displayname and the last "CC" displayname. Has anybody seen this problem before? Is it an otrs issue? If yes, has it been fixed in a subsequent release? Best regards, Chris _________________________________________________________________ Don't just search. Find. Check out the new MSN Search! http://search.msn.com/