I am trying to find out where I can report on info stored in OTRS. I have found the subject heading of a ticket in the MySql DB. (this is in the `title` field in the `ticket` table.)
 
Where can i find the actual e-mail text - the body of the e-mail pls.
 
I have looked at a few ways of getting this info out but cannot find a suitable way of doing it.
 
Anyone please help as I need to have the reporting sorted ASAP.
 
Tks
 
Andrew Arnold
IT Support Analyst
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