Hi Philippa, On Mon, Mar 03, 2003 at 03:37:09PM -0000, Strange, PJ (Philippa) wrote:
I've added the following to the queueview.dtl to give a link to show all closed tickets for the agent's authorised queues. Thus reducing the need for agents to use utilities:
$Text{"show my "}: <a href="/otrs/index.pl?Action=AgentStatusView&Type=Closed" onmouseover="window.status='All closed tickets'; return true;" onmouseout="window.status='';">closed tickets</a>.
What would be a really nice feature would be to merge tickets. We have some customers who for whatever reason don't use the reply to button. How easy do you think it would be to add this type of functionality?
The "merge tickets" feature is on the todo list. We hope to get in implemented for OTRS 1.1.
Also, can you explain how the sub-lists will work apart from the creation of. There doesn't appear to be a tree or heirarchical view of queues once created.
sub-lists!? You mean sub queues? Sub queues are just supported in the CVS version or upcoming OTRS 1.1 version. Not in OTRS 1.0.
Philippa
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl