[otrs] Agent name written in ticket history when reply by email

30 Jan 2008

      Hi All,

I am wondering why in the ticket history displayed in the AgentTicketZoom, after a reply is done via email, you can read "|-->3 agent(email-external) <OTRS EMAIL ADDRESS>" , and not the agent name, just like when a reply is done via a note ?

Thanks in advance,

Regards,

Julien KALKHOVEN
QuantHouse Customer Care

[otrs] Agent name written in ticket history when reply by email

Julien Kalkhoven