Hello,<br><br>I'm still having problem with retreiving initial ticket subject on customer ticket zoom, I tried to modify variables on the source file but I think that the subject isn't kept on memory when viewing details because when I modify with for exemple QData"{"Subject"}" by QData"{"TicketID"}", or QData"{"ArticleID"}"&nbsp; I can see the value on the subject box. <br><br>Does any body fixed that prolem and can help me ?<br><br>Here is the portion of code I modified, it works with ArticleID for exemple or other variable but not with the subject one even if I change Subject by&nbsp; Article::Subject <br>&nbsp;&lt;input type="hidden" name="FormID" value="$QData{"FormID"}"&gt;<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;table border="0" width="100%"&gt;<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;tr&gt;<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;td class="contentkey"
 width="15%"&gt;$Text{"Subject"}:&lt;/td&gt;<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;td class="contentvalue" width="85%"&gt;<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;input type="text" name="Subject" value="$QData{"Article::subject"}" size="70"&gt;<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;/td&gt;<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &lt;/tr&gt;<br><br>Thank you for help<br>