Thanks Amanda,
I’m using an old version of OTRS I guess. The only
thing I have in Free fields is Key and Value. How do I get Title in free
fields? Is this a version thing?
Regards,
Kevin Rowe
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] On Behalf Of Amanda Beyersmith
Sent: Wednesday, August 06, 2008 12:12 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Changing the subject in the Queue view
Kevin,
This problem is fixed by zooming into the ticket and then
clicking 'Free Fields'. The first field under 'Options' is 'Title'.
Enter whatever relevant title you want for your ticket.
Hope that helps,
Amanda
On Aug 6, 2008, at 11:20 AM, Kevin Rowe wrote:
When I view my open tickets the subject sometimes has nothing to
do with the ticket.
“Problem with Software”
“File not working”
Is there any way to change the subject after initial ticket has
been open?
Regards,
Kevin Rowe
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