hi, which group(s) did you assign to the queues? different ones for both queues? for us, “readonly” rights works perfect... what you have to know is, that when you have “ro” rights for a queue, you won’t see them in the “queue view”, but you can find the ticket through the search module or trough the “status view” that should be enabled under “admin” > “sysconfig” > “ticket” > “frontend::agent::moduleregistration” > “frontend::module###agentticketstatusview”. regards, patrick. Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Fabian G. Ferdgelis Gesendet: Mittwoch, 1. Oktober 2008 00:02 An: otrs@otrs.org Betreff: [otrs] RO Groups can't view Queues Dear Sirs. I have this queue tree * Networking - NET_AR - NET_BR - NET_US And I have a group called AR_Users... If I assign RO permissions to Networking queue and RW permissions to NET_AR queue then my users can't see any queue. I realice some test using diferent kind of permission sets and I found that RO permissions doesn't work correctly Can anyone helpme?? Best regards _________________________ Fabián G. Ferdgelis