9 Feb
2017
9 Feb
'17
4:17 p.m.
Am 09.02.2017 um 17:05 schrieb Jesus Rivera:
how do I get that field of change of state when it is going to make the note? Since I do not see that field, where I enable that field to change state?
In sysconfig, Frontend::Agent::Ticket::ViewNote, via Ticket::Frontend::AgentTicketNote###State you allow or disallow changing the ticket state when writing a note. Via Ticket::Frontend::AgentTicketNote###StateType you define which states can be chosen there. HTH, Susan