Agents need to select the queues they want listed under &quot;My Queues&quot; under Preferences. (index.pl?Action=AgentPreferences).<br><br>Hope this helps,<br clear="all">--<br>Michiel Beijen<br>Software Consultant<br>+31 6 - 457 42 418<br>
Bee Free IT + <a href="http://beefreeit.nl">http://beefreeit.nl</a><br>
<br><br><div class="gmail_quote">On Thu, Jul 9, 2009 at 05:35, OTRS <span dir="ltr">&lt;<a href="mailto:otrs@ens.com.my">otrs@ens.com.my</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">



<div style="margin: 4px 4px 1px; font-family: Tahoma; font-style: normal; font-variant: normal; font-weight: normal; font-size: 10pt; line-height: normal; font-size-adjust: none; font-stretch: normal;">
<div>Good day,</div>
<div> </div>
<div>I having problem with &quot;My Queues&quot;.</div>
<div>I have created a couple of queues in the OTRS 2.3.</div>
<div> </div>
<div>Created a couple of test emails. </div>
<div>When i assigned to ticket to one of the agent. The ownership is retain with me but the responsibility is with the agent.</div>
<div> </div>
<div>When i click on My Queues; there are no ticket display. (0)</div>
<div>How do i go about to resolve this.</div>
<div> </div>
<div>Thanks,</div>
<div>Fairuz</div></div>
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