Re: [otrs] type,service and SLA

I want to know how to use type, service and SLA in OTRS 2.2.1. I already add type, service, SLA and I allocate customer to use the service, But the problem is in the customer frontend for create new ticket there are no item for SLA in it.

Activate it : In Sysconfig --> Config Options: Ticket -> Core::Ticket and set to yes : Ticket::Service: If ticket service/SLA feature is enabled, you can define ticket services and SLAs for tickets (e. g. email, desktop, network, ...). But i have a problem, when a Customer send a tickets there is no specific SLA applied.... Damien BASTIE