Hi, On 25.08.2009, at 14:03, Christoph Ohliger wrote:
Hi,
I am wondering that tickets are not shown in the Dashboard when the user has restricted rights to the corresponding queue. Within AgentTicketStatusView all tickets are shown, but not in the Dashboard. With rw rights on the queue the tickets are also shown in the Dashboard, anything I am missing ?
Currently, only tickets of queues where the user has RW permissions will be shown. Unless the user is set to owner or responsible (in some DB Modules). -- Shawn Beasley Senior Support Engineer ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/