[otrs] Agent new ticket notification & reply-to field

Hi list, Does anyone could tell me if there is any way to setup the reply-to field for a notification to an agent ? I would like to send agent new ticket notification with the reply-to field set with customer email. This would able my agents to directly reply to the customer by email with a cc to otrs. Thanks for your ideas, Regards, Christophe. EXOSEC SAS - France