Hello you just disable the queue option from the form in sysconfig (CustomerTicketMessage###Queue) and also set the default queue to whichever queue you want.

Regards

2016-05-10 10:39 GMT-06:00 <DHilsbos@performair.com>:
All;

I'm running OTRS 5, and I'm hoping that you can help me with a minor annoyance.

Is it possible / how would I go about removing the Queue selection from the Customer website, and always have new web tickets go into a pre-determined queue?

Thank you,

Dominic Hilsbos
Director - Information Technology
Perform Air International Inc.

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