Michael, Many thanks the workarround  works perfect

Gonzalo

---

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Michiel Beijen
Sent: martes, 04 de agosto de 2009 11:34
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Update to 2.4.2 problem with forward tickets with attachon it

Hi mister Easyap... ;-)

This is currently a know issue with OTRS; see bug 4073 in the Bugzilla.
http://bugs.otrs.org/show_bug.cgi?id=4073

Regards,
--
Michiel Beijen
Software Consultant
+31 6 - 457 42 418
Bee Free IT + http://beefreeit.nl

On Tue, Aug 4, 2009 at 10:17, IT easyap <IT@easyap.com> wrote:

Hello, i just upgrade my system from 2.2 to 2.4.2 . Every thing looks almost fine except ticket forward. When you try to forward a ticket with an attach the attach disappear. This issue only occurs with new tickets, old tickets (prior to migration) stored  works fine.

Our configuration is

Linux

Mysql

Otrs 2.4.2

Web browser IE

Thanks in advance for your help.

---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!
http://www.otrs.com/en/support/enterprise-subscription/